This is the user agreement between Caravan Sitefinder UK Ltd ("CSUK", "us", "our", "we") and you the user ("User", "you") and will govern your use of this website and our associated websites.
If you wish to contact us on any issue detailed in these terms you may do so by contacting our customer services ("Customer Services") by any of the following methods:
| By e-mail: | customerservice@caravan-sitefinder.co.uk |
| By post: | Customer Services Department Caravan Sitefinder UK Ltd 22 Glenorchy Terrace Edinburgh EH9 2DH Scotland |
| By fax: | +44 (0)8707 447 457 |
Please take time to read these terms and conditions. It is important for both of us that you understand our contractual relationship relating to your use of our websites.
Our websites operate to a ticketing agency model. This means that we act as a disclosed agent for third party suppliers e.g. caravan parks. What this means is that the contract for the product is between you and the supplier. This will mean that there are additional terms and conditions governing the contract as each supplier will have terms and conditions relating to that product. Please make sure that you have read these terms and conditions before completing your transaction with them. Where we act as ticketing agent this will mean that we have no contractual liability to you in respect of that product. However, we may still be liable to you if we have been negligent, we have misrepresented important information or have been in breach of any other relevant law.
All products sold through Caravan Sitefinder UK Ltd's websites are not an offer by us to sell any product, but an invitation to you to make an offer to our suppliers. We are free to accept that offer on behalf of those suppliers or to reject it. We will send you an e-mail confirming the contract if you are purchasing.
Because the contract for the product is between you and the supplier any queries or concerns relating to the product should be addressed to them. You will see the name and address, plus contact details, for most suppliers at the bottom of the "more info" section for each product and for all suppliers in any confirmatory e-mail we send you. We will of course assist you with this if you wish - please contact Customer Services. (please email us at customerservice@caravan-sitefinder.co.uk)
We may pass your credit card details (or details of any other payment method allowed) and any other essential booking details to the supplier. The placing of an order for any goods and services by you will constitute consent to us passing on such details.
You undertake to us that the details you give to us while using our websites are correct: in particular that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the product or service.
If there are any changes to the details supplied to us by you it is your responsibility to inform us via our website or by contacting our Customer Services as soon as possible.
If you wish to cancel any purchase you make using our websites, you must do so through the same website on which you made the initial purchase. If you fail to do this we cannot guarantee you a full refund. All cancellations are subject to the cancellation policy of the supplier.
We won't send you e-mails which you do not want but we can't guarantee that third parties to whom your details are sent won't do so.
Our websites will not stop you from making impossible bookings such as two holidays at the same place at the same time or a holiday at one place and another holiday at another place at the same time. If you make that kind of booking we reserve the right not to give you a refund.
We will do our best to correct errors and omissions as quickly as practicable after being notified of them. However, because of the sophisticated technology that is required there may be times when obvious errors occur. For example, very occasionally, this may result in a price, product or service or other detail displayed or presented being incorrect. In this case we reserve the right to cancel that contract, but this of course will be without any liability to you.
We do not make any warranty that the website is free from infection by viruses or anything else that has contaminating or destructive properties.